Technical support

The Academic Technical Support team assists with any technical issues in Cambridge Core. We help users troubleshoot individual and institutional access, reporting, and technical challenges within the platform. Our goal is to ensure a smooth and efficient experience for users accessing Cambridge Core content.

Customer services - Books

Our dedicated Academic Customer Service team is here to assist with any order-related inquiries that may not be readily accessible through your online account. We strive to provide exceptional service and are happy to assist with any questions you may have, including product information, order status and account information.

Customer services - Journals

Our dedicated Global Journals Customer Service team is here to assist with any queries you may have regarding Journal Subscriptions or Journal Article purchases. Our knowledgeable team are happy to help with all aspects of Journal Subscriptions including purchasing options, issue claims and general queries.

Open research

Our dedicated Open Research team are here to assist with queries relating to Open Access publishing and policies.

Library Sales

Our dedicated Library Sales team are here to assist with any queries for institutional libraries.

Diagnostics

Submit diagnostics report

In order to help troubleshoot any access issues you may have, please complete and submit this form and a member of the technical support team will be in touch.